Welcome to your digital services

Learn more about anti-scam alert (Scameter).

Yes, you can access all your accounts if you are a client located in the Channel Islands, Hong Kong SAR, Luxembourg, Singapore, Switzerland, the United Kingdom* or the United States of America. Additionally a mobile app is available in Hong Kong SAR, Singapore, the United Kingdom or the United States of America.

*The United Kingdom refers to investments accounts. A separate banking app is available. 

Yes, auto-generated periodic statements are available for viewing as well as downloading.

Yes, you can see investment valuations and holdings as at close of the previous business day (excluding weekends and public holidays). Information can be filtered by asset class and by portfolio.

Please contact your Relationship Manager to get access to the online application.

Once you have enrolled for the browser you will be sent a unique ID and will then use this to self-register online (choose user name and password).  Once this is done you can also download the mobile app and self-register if you are in Hong Kong SAR, Singapore, the United Kingdom or the United States of America. 

Up to five devices can use the mobile app which is available on Apple and Google Play stores in Hong Kong SAR, Singapore, The United Kingdom or the United States of America. Log in will be via a biometric login (fingerprint or face) or numeric ID.

Our Digital Lockdown feature allows you to immediately suspend access to your accounts if you suspect you've been targeted by online fraud.

Learn more about Digital Lockdown.

Empowering you to review your account activities. You can now monitor designated activities performed on the HSBC Private Bank Hong Kong App, and on HSBC Private Bank Online Banking, with the Activity Log, enabling you to identify any suspicious activity more easily.

The Activity Log will facilitate you to identify potential suspicious activities easier and earlier. You can review the designated activities through the HSBC Private Bank website > Log on > Log on to Hong Kong > More > Significant Activity Log.

To help you monitor your account, we log your high risk transactions and log on activities on the HSBC Private Bank Hong Kong App, and on HSBC Private Bank Online Banking. These types of activities are usually associated with a high risk exposure. Examples include, but are not limited to:

• Logon
• Setting up a new device
• Registration confirmation
• Contact details update
• Payment & transfer
• Adding a new payee
• Limit update

View your devices set up 
HSBC Private Bank Hong Kong App > More > Manage Device

View your transfers to registered payees
HSBC Private Bank Hong Kong App > Analysis > All Transactions

View your payment and transfer limits
HSBC Private Bank Hong Kong App > More > Pay & Transfer > Limit Management > Daily Transfer Limit

View your payees
HSBC Private Bank Hong Kong App > More > Pay & Transfer > Transfer > Send Money To > Transfer method > Send Money > My Payees > View/Delete your payees

To protect you and your account, you are required to verify your identity before carrying out high risk transactions if we've detected suspicious activities from your HSBC Private Bank Hong Kong App.​ This is why you will receive notification via SMS and email.

You can contact your Relationship Management team to verify your identity, and to restore full access to our digital banking services.